STANDARD SHIPPING

Domestic

• FREE for orders over $300
• $10 for orders under $300

International

• $30**
  

EXPRESS SHIPPING

Domestic

• FREE for orders over $500
• $15 for all orders under $500

International

• Selectively available at the checkout.

SAME DAY SYDNEY DELIVERY

• $20

^Same-Day Delivery service is eligible for Sydney Metro orders only. If you are unsure if your address meets this requirement, please don't hesitate to contact customer service. For delivery within the same business day (orders delivered by 7pm) orders must be placed by 1pm Monday - Friday (AEST). Any orders placed after this time, or placed on a weekend or public holiday, will be delivered within the next business day. (Please note - we do not offer same-day delivery on any public holidays). A signature upon delivery is required for all same-day orders. Orders that receive an unsuccessful delivery will be returned to The UNDONE for re-delivery via our standard shipping service. 

*Please allow up to 24 hours to process your order, upon placement (MON-FRI). Initial order confirmation emails are not confirmations of shipping. Once your order has been confirmed, you will receive additional communication regarding shipment.

Orders placed over the weekend and/or public holidays, will be processed the next business day. During sale periods and public holidays, processing times may vary and may take up to 2 business days prior to shipping.

**Excludes Middle Eastern Countries - please see shipping rates at checkout.

Please note that stated transit times are estimates only and may be influenced by factors beyond The UNDONE and our nominated shipping parties reasonable control. For example, customs and quarantine processing requirements, weekends and public holidays. The UNDONE does not guarantee transit times or represent that transit times will be achieved. 

STANDARD SHIPPING

Domestic

• FREE for orders over $300
• $10 for orders under $300

International

• $30**
  

EXPRESS SHIPPING

Domestic

• FREE for orders over $500
• $15 for all orders under $500

International

• Selectively available at the checkout.

SAME DAY SYDNEY DELIVERY

• $20

^Same-Day Delivery service is eligible for Sydney Metro orders only. If you are unsure if your address meets this requirement, please don't hesitate to contact customer service. For delivery within the same business day (orders delivered by 7pm) orders must be placed by 1pm Monday - Friday (AEST). Any orders placed after this time, or placed on a weekend or public holiday, will be delivered within the next business day. (Please note - we do not offer same-day delivery on any public holidays). A signature upon delivery is required for all same-day orders. Orders that receive an unsuccessful delivery will be returned to The UNDONE for re-delivery via our standard shipping service. 

*Please allow up to 24 hours to process your order, upon placement (MON-FRI). Initial order confirmation emails are not confirmations of shipping. Once your order has been confirmed, you will receive additional communication regarding shipment.

Orders placed over the weekend and/or public holidays, will be processed the next business day. During sale periods and public holidays, processing times may vary and may take up to 2 business days prior to shipping.

**Excludes Middle Eastern Countries - please see shipping rates at checkout.

Please note that stated transit times are estimates only and may be influenced by factors beyond The UNDONE and our nominated shipping parties reasonable control. For example, customs and quarantine processing requirements, weekends and public holidays. The UNDONE does not guarantee transit times or represent that transit times will be achieved. 

Please see our Shipping Page for the locations we ship to.

We want you to love your order, and are happy to offer a return for a refund, exchange or credit note for return requests made within 7 DAYS of the order being delivered. Subject to the following requirements:

Please note - this return policy applies to all orders once placed, and is compliant with both State and Commonwealth Australian law. 

• The return request must be made within 7 DAYS of the order being delivered.
• Items purchased on sale or using a discount code (including any sale promotional code, flash sale code or birthday code) are non-refundable. A store credit will be issued if you choose to return any sale or discount code purchases. The only exclusion to this is first time purchases using the 15% off welcome code who are eligible for a full refund, subject to this Returns Policy.
• The items must be returned in their original condition, with the designer and The UNDONE security tags attached. Please find further details on return requirements for each product below.

RETURNS REQUIREMENTS

• CLOTHING should be returned unworn, unwashed and in new condition, with the designer and The UNDONE security tags attached.
• FOOTWEAR should be returned unmarked, and in original undamaged packaging. Please include any additional accessories (e.g. dust bags / original designer shoe box) sent as a part of the order. The soles must not show any signs of wear. (We recommend you try on a carpeted/soft surface, to ensure the soles remain unmarked).
• JEWELLERY should be returned unmarked, and in original undamaged packaging. Please include any additional accessories (i.e. cleaning cloth, jewellery box) sent as a part of the order.
• SWIMWEAR should be tried on over underwear, with the original hygiene sticker in place. Unless faulty, The UNDONE reserves the right to refuse an exchange or return if the hygiene sticker has been removed or tampered.
• ALL items should be returned with their original packaging and other accessories (dust bag, jewellery/shoe box etc.) received with the original order.
  
  

RETURNS EXCLUSIONS

• ONLY ELIGIBLE FOR A STORE CREDIT OR EXCHANGE: 
• Items purchased on sale or using a discount code (including any sale promotional code, flash sale code or birthday code). Please note, first time purchases using the 15% off welcome code are eligible for a full refund, subject to the above Returns Policy. 
• ONLY ELIGIBLE FOR RETURN IF FAULTY OR DAMAGED:
• Pierced Jewellery
• Accessories (such as magazines, towels, notebooks and water bottles)

We want you to love your order, and are happy to offer a return for a refund, exchange or credit note for return requests made within 7 DAYS of the order being delivered. Subject to the following requirements:

Please note - this return policy applies to all orders once placed, and is compliant with both State and Commonwealth Australian law. 

• The return request must be made within 7 DAYS of the order being delivered.
• Items purchased on sale or using a discount code (including any sale promotional code, flash sale code or birthday code) are non-refundable. A store credit will be issued if you choose to return any sale or discount code purchases. The only exclusion to this is first time purchases using the 15% off welcome code who are eligible for a full refund, subject to this Returns Policy.
• The items must be returned in their original condition, with the designer and The UNDONE security tags attached. Please find further details on return requirements for each product below.

RETURNS REQUIREMENTS

• CLOTHING should be returned unworn, unwashed and in new condition, with the designer and The UNDONE security tags attached.
• FOOTWEAR should be returned unmarked, and in original undamaged packaging. Please include any additional accessories (e.g. dust bags / original designer shoe box) sent as a part of the order. The soles must not show any signs of wear. (We recommend you try on a carpeted/soft surface, to ensure the soles remain unmarked).
• JEWELLERY should be returned unmarked, and in original undamaged packaging. Please include any additional accessories (i.e. cleaning cloth, jewellery box) sent as a part of the order.
• SWIMWEAR should be tried on over underwear, with the original hygiene sticker in place. Unless faulty, The UNDONE reserves the right to refuse an exchange or return if the hygiene sticker has been removed or tampered.
• ALL items should be returned with their original packaging and other accessories (dust bag, jewellery/shoe box etc.) received with the original order.
  
  

RETURNS EXCLUSIONS

• ONLY ELIGIBLE FOR A STORE CREDIT OR EXCHANGE: 
• Items purchased on sale or using a discount code (including any sale promotional code, flash sale code or birthday code). Please note, first time purchases using the 15% off welcome code are eligible for a full refund, subject to the above Returns Policy. 
• ONLY ELIGIBLE FOR RETURN IF FAULTY OR DAMAGED:
• Pierced Jewellery
• Accessories (such as magazines, towels, notebooks and water bottles)

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express. As well as Pay Pal, Afterpay and Klarna.

If you have questions about payments please reach out to our team at: info@theundone.com